Welcome to the ION SENSE® Support Hub
Your all-in-one resource for setting up, troubleshooting, and optimising your ION SENSE® Evaluation Kit.
Get support on the following:
Unbox your Evaluation Kit
ION CONNECT Kit
ION TRANSMIT Kit
ION SENSE® PID Support
Downloads
Helpful files for your ION SENSE® PID gas sensor.
Videos
Useful videos to support your ION SENSE® PID set up.
How Photoionisation (PID) Works
ION SENSE® FAQs
Yes you can clean the lamp using our lamp cleaning kit. Please see video How to service a photoionisation sensor on YouTube for a complete guide on how to do it.
Yes you can replace the lamp. Please see video How to service a photoionisation sensor on YouTube for a complete guide on how to do it.
Please get in touch with the Sensor Team at sensors@ionsense.com and they will help you to claim your warranty.
Every ION SENSE® PID label includes the serial number. Please look for the 9 digit number on the label.
Please get in touch with the Sensor Team at sensors@ionsense.com to arrange the required replacement.
Please share serial number with the team and they will revert with the information.
Integration Board Support
Downloads
Download files for your next-gen integration boards.
Videos
Useful videos to support your integration board set up.
Integration Board Gallery
ION PROGRAM
The ION PROGRAM board provides a direct interface between the ION CONNECT module and a PC via a USB-C to USB-A connection. This enables seamless access to the intuitive ION PC software, designed for the efficient evaluation and integration of our globally trusted MiniPID 2 sensor range, as well as the forthcoming ION SENSE® PID sensor range.
Additionally, the ION PROGRAM board functions as a bridge for firmware updates when required. The software is available as a separate download above.
Integration Board FAQs
ION CONNECT is a PCB which connects directly with MiniPID 2 and ION SENSE® PID to convert their analogue signal to digital. The PCB has board to board connectors which allow simple physical integration and utilises industry standard UART and I2C for digital communication. The microprocessor-controlled board also stores calibration and configuration information enabling smart functionality to our PID sensors.
ION TRANSMIT PCB is an expansion of the ION CONNECT PCB allowing long range access to all the connect board features over industry standard RS485 Modbus RTU. Analogue data transmission is also available via 4-20 mA outputs. This PCB gives the user access to 4-20mA and Modbus RTU in a 32mm diameter.
ION PROGRAM is a PCB that pairs with ION CONNECT allowing the user to communicate directly via ION PC software via USB-C to USB-A cable. This is useful for rapid assessment of our PID sensors, easy configuration and FW updates to ION CONNECT.
This is a user-friendly software which allows the user all the functionality the integration boards have to offer. The software can be used for setting, calibration and has a sleek live reading dashboard. It is free to download and use.
ION CONNECT Kit comes with 2 boards, ION CONNECT and ION PROGRAM along with a gas hood and all the accessories required to use straight out the box.
ION TRANSMIT Kit comes with 3 boards, ION CONNECT, ION CONNECT and ION PROGRAM along with a gas hood and accessories required to use straight out the box.
You can download the ION PC software from: https://ionsense.com/ion-connect
1-Pair ION CONNECT board with ION PROGRAM board using board-to-board pins.
2-Use a USB-C to USB-A cable to connect to your PC.
3-Open ION PC software and select the appropriate COM port.
ION CONNECT is compatible with MiniPID 2 (3.0 – 3.2 V and 3.2 – 3.6 V) and ION SENSE® PID sensors. For the full list, refer to the Compatible Sensors section in the manual.
Complete guidelines on calibration are given in the manual. Please download the manual and refer to the relevant section.
Modbus RTU (via RS485), UART, I2C, 4-20mA analogue output. Python libraries are also available for Modbus integration.
1-Ensure correct COM port is selected.
2-Check cable connections.
3-Make sure power supply is within range.
4-Reinstall ION PC software.
5-Please get in touch with technical support team for assistance.
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