ION SENSE® Support Hub
Your all-in-one resource for setting up, troubleshooting, and optimising your ION SENSE® Evaluation Kit.
Get support on the following:
Unbox your Evaluation Kit
ION CONNECT Kit
ION TRANSMIT Kit
MiniPID 2 Support
Downloads
Helpful files for your MiniPID 2.
Videos
Useful videos to support your MiniPID 2 choice.
ION SENSE® PID Support
Downloads
Helpful files for your ION SENSE® PID.
Videos
Useful videos to support your ION SENSE® PID choice.
How Photoionisation (PID) Works
PID Sensor FAQs
Yes you can clean the lamp using our lamp cleaning kit. Please see video How to service a photoionisation sensor on YouTube for a complete guide on how to do it.
Yes you can replace the lamp. Please see video How to service a photoionisation sensor on YouTube for a complete guide on how to do it.
Please get in touch with the Sensor Team at sensors@ionsense.com and they will help you to claim your warranty.
View more PID Sensor FAQs here.
Integration Boards Support
Downloads
Download files for your next-gen integration boards.
Videos
Useful videos to support your integration boards set up with ION SENSE® PID or MiniPID 2.
ION PROGRAM
The ION PROGRAM board provides a direct interface between the ION CONNECT module and a PC via a USB-C to USB-A connection. This enables seamless access to the intuitive ION PC software, designed for the efficient evaluation and integration of our globally trusted MiniPID 2 sensor range, as well as the forthcoming ION SENSE® PID sensor range.
Additionally, the ION PROGRAM board functions as a bridge for firmware updates when required. The software is available as a separate download above.
Integration Boards FAQs
ION CONNECT is a PCB which connects directly with MiniPID 2 and ION SENSE® PID to convert their analogue signal to digital. The PCB has board to board connectors which allow simple physical integration and utilises industry standard UART and I2C for digital communication. The microprocessor-controlled board also stores calibration and configuration information enabling smart functionality to our PID sensors.
ION TRANSMIT PCB is an expansion of the ION CONNECT PCB allowing long range access to all the connect board features over industry standard RS485 Modbus RTU. Analogue data transmission is also available via 4-20 mA outputs. This PCB gives the user access to 4-20mA and Modbus RTU in a 32mm diameter.
ION PROGRAM is a PCB that pairs with ION CONNECT allowing the user to communicate directly via ION PC software via USB-C to USB-A cable. This is useful for rapid assessment of our PID sensors, easy configuration and FW updates to ION CONNECT.
View more Integration Board FAQs here.
NextPM Sensor Support
Downloads
Helpful files for your NextPM Sensor.
NextPM FAQs
NextPM is optimised for use in a wide range of settings from outdoor environments, transportation, and industry through to air quality in smart cities and buildings. The technology enables ultra-precise measurements to be obtained, even in extreme climatic conditions including very low pollution environments like cleanrooms, hospitals, and pharmaceuticals applications.
The NextPM has the ability to automatically trigger and regulate its internal heater in case of high relative humidity. This provides a better measurement accuracy in those specific environmental conditions by drying the input air and the particles.
To extend the lifetime of the device, we recommend placing a metallic grid at the inlet of the NextPM to avoid insects or dust getting in the sensor. Please get in touch for more details.
View more NextPM Sensor FAQs here.
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